| Applied Instruments Repair Services |
| All Applied Instruments products are warranted against defects in material and workmanship for a period of one year. |
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| TECHNICAL SUPPORT |
| Technical support may be obtained by contacting us at (317) 782-4331 between the hours of 8:00 a.m. and 5:30 p.m.(EST). We will assist you with questions regarding the operation of the instruments and their applications. |
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| CALIBRATION |
Periodic calibration may be necessary to ensure that the unit is operating within the original factory specifications. A standard calibration charge will be incurred. |
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| REPAIR SERVICES |
In the event that a unit is damaged or otherwise not performing as specified, repair and maintenance service is available. Warranty repair will be performed within one year from the date of purchase at no charge. Beyond one year, charges for time, material, and handling will be incurred. Warranty repair includes defects in material and workmanship only. Accidental damage or abuse repairs will always incur time, material, and handling charges. Shipping charges to our factory are the responsibility of the customer. Return shipping charges are also the responsibility of the customer (except for "in warranty" repairs.) |
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| If you need to return equipment, please call our factory at (317) 782-4331 to obtain a Return Material Authorization (RMA) Number. This number should be referenced on the outside of the shipping box and on all correspondence relating to that particular shipment. Please include details of the service requested. Ensure that the equipment is securely packed with proper cushioning material on all sides. The unit should be insured for its full value in case of damage or loss in transit. After the repair is completed, we will contact you for payment. If payment is not received within 60 day after contact is made, then the repaired equipment will become the property of Applied Instruments. |
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| REPLACEMENT/SPARE PARTS |
Only parts that meet or exceed the original specification are used for maintenance and repairs. Operation manuals are also available at a nominal cost. Click here to order Accessories and Replacement Parts online. |
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| VERSION UPDATING AND CHANNEL PLAN ADDITIONS |
As our product lines are refined and features and performance are enhanced, we will upgrade older units at a nominal cost, plus shipping charges. Contact us at (317) 782-4331 for price and schedule if you are interested in having a unit updated. |
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